I didn’t have the best start to today. I stared at the empty shampoo bottle that I forgot to replace- again– when I stumbled into the shower. I got out and ready, eagerly awaiting my peanut butter and banana on toast. No bananas.
Off to the store I went.
Headphones on, the cheap plastic pair that I have to wear whilst I look for decent pair that I lost one day before flying to Spain. I plodded along to the relevant aisles. I grabbed what I needed and walked to the checkout, a choice of three very busy tills as the additional seven or eight checkouts were not being used. I haven’t actually seen them in operation, they get as much use as that elevator in The Big Bang Theory. I’m pretty sure they’re props, too.
Aisle 4 it was. As I was just about to place the items onto the conveyor belt (I decided five items were not enough for a basket) the shampoo slipped from the loose grip I had of it. The lid didn’t just fly off it snapped in two, the floor at this moment seeing more shampoo than my hair has in the past 48 hours.
I was that annoying customer delaying everyone. I was wearing my headphones surely doubling the annoyance, a millennial clearly distracted by music making me incapable of even the simplest of tasks. ‘Sorry about that, I’ll pay for it at the till?’ I asked as the assistant cleaned up the mess.
‘No you will not!’ She replied in a mildly aggressive tone. If anyone was walking by I’m sure they would have assumed that I had asked if I could kick her whilst she was on her hands and knees from the delivery of her response.
And at times like these such a response is justified. If a response is good willed, awesome. Customer service isn’t always smiles and face stroking, in fact it can seem a little more genuine to me.