Yesterday I posted a quick article from my hotel room on what I have learned about hotels from working in hotel industry. Thank you to those of you who took time to like and comment! I land in Spain just after 6pm tomorrow, plenty of time to brush up on the (very, very little) Spanish I currently know.
The post was my perspective as a guest after being the one providing the service for a number of years. I was then given the idea of posting about my perspective as the worker and my pet hates from the guests themselves- thank you to Victor over at Victor Travel Blog for suggesting. He has plenty of blog posts on many great destinations well worth a click or ten.
I guess every hospitality worker has his or her own likes and dislikes, so whether or not this is accurate across the board is up for debate. Still, I am more than happy to vent, with a hint of nostalgia along the way.
One: Requesting ‘The Penthouse’
‘I booked a room for this evening, The Penthouse of course… Giggidy’
They didn’t book it, we never had one. Or the ‘Honeymoon Suite’, the ‘Jacuzzi room’, the ‘Top floor room’, the Nimbus 2000… presumably located behind a golden door and filled with puppies. I loved seeing the joy on guests faces when they thought their joke landed, not realising it was fifth time that day. Don’t settle for fifth place, guys.
Also If you did want it, buy it! It became increasingly more apparent that the ones paying the least, often expected the most.
Two: Expecting free upgrades for special occasions
Okay, newlyweds are exempt from the list, as are a small number of other reasons for staying. But a birthday or anniversary, that is down to your squad, buddy. Of course we were happy to go above and beyond to make the occasion a great one, but the reason you can’t have a free upgrade or a complimentary bottle of wine is because you’re the tenth guest with a birthday today! It’s a special day for the individual but in a hotel, that is the norm. I like to think people would focus on buying these nice extras for loved ones and would not rely on a hotel to do this. I am often mistaken.
Three: Wives/girlfriends asking their husbands/boyfriends to ask me something
This one is very regular and it almost always seems to be the female, channeling her thoughts through her partner like a spirit talking through a medium. There is nothing more frustrating than having to listen to someone whisper something that you can hear into the ear of someone else that then feels inclined to ask on their behalf. You can speak to me yourself you know! I don’t know why it tends to be women more than men, I am sure there is an explanation. It fascinated me a lot.
Four: Asking for an early check in/late check out and expecting it
‘What, I can’t get one? But I emailed before I arrived!!!’
That is true, but I don’t walk into a restaurant asking for a free starter or dessert and get mad if I don’t get one. It doesn’t work like that. There isn’t a problem with asking so long as it doesn’t get perceived as some kind of privilege or birthright.
And finally: Two friends sharing a bed and demanding that I know they aren’t gay
As a straight guy, I understand that it isn’t beneficial for anyone to perceive me as anything else. That is evolution. However it is always funny to hear two people of the same gender that have booked a one bed room insist in telling me that they like each other, just not that much. That is almost as frequently heard as the Penthouse request. I share beds all the time, I don’t care and thankfully from being the one allocating rooms, realise that the staff don’t really care either.
So there we have it, my immediate pet hates that I can think of from my time in hospitality. I am sure this differs between each department, and that I can make a list twice as long with a little more time. Hey, we are all human and I guarantee that tomorrow I will annoy the cabin crew and airport security more times than I can count before even arriving at the destination. We all have aspects of our jobs that we endure more than we would like, and we will all do this to other people. At least I can share a few jokes with the hotel staff before getting my room key, if my friends don’t embarrass me first.